LOST PROPERTY AFTER THE EVENT If you’ve lost or found something at V Festival, you can hand in or claim the item by contacting the relevant V Festival Park lost property office as detailed below:

Weston Park – V Festival Lost Property, Wolverhampton Civic Hall, North Street. WV1 1RQ.  Please contact 07879 884 454
Hylands Park – WAVES, V Festival Lost Property, Droitwitch Spa, Worcestershire, WR9 0WX Email: support@wavesltd.org

IMPORTANT POINTS TO A SAFE AND HAPPY V FESTIVAL

• Ensure you know where your nearest emergency exits are.
• Follow any instructions given by Stewards, Security and Police.
• Move away from any dangerous/antisocial behaviour.
• Notify Security if you see any antisocial behaviour.
• Move to where there is more space if you see a crowd surge occur.
• Ask for help if you need it and help others, especially if someone falls.
• Stay calm - if you’re in distress, ask to be taken to the Welfare Tent.

Look after yourself and those around you, even people you don’t know. If you suspect somebody is unwell take them to a first aid tent. If they are not responding please alert a Steward immediately who will call for the necessary help. Please don’t attempt to move them as you may do more harm than good. 

If you need to take medication regularly remember to bring it and let your friends know of any illness or allergies you may have and where your medication is stored.

If you’re at V Festival and feel you need to talk something through the Samaritans are available 24-hours a day for the duration of the event. Click Here for information on the Samaritans.

CROWD CONTROL The Arena Stage, Undercover from Virgin Media and other tented structures have a set capacity that, by law, we cannot exceed. If there is a particular artist you want to see, you should check their performance time and ensure you are there early, as we cannot guarantee admittance to these areas. Closed-off structures will not be re-opened until after the band has finished.  If you cannot get access, we recommend you go and enjoy a band at an alternative stage.

Crowd surfing and moshing are dangerous to yourself and those around you, DON’T DO IT or you risk being ejected from the festival site without a refund.

VALUABLES If you don’t need it - don’t bring it! Carry money, credit cards, mobile phones, cameras, etc. with you at all times. Don’t assume that you’ve hidden it well in your tent. V Festival has a very good safety history however, festivals do attract criminals who spend their summer touring the festivals and stealing from tents and cars.

We work closely with the Police and Security to try to alleviate the problems. There is a lock-up facility based in the Welfare Tent for your use. Or you can click here to purchase a locker in advance from Locker House.

Mark your property with your name and postcode only, thieves don’t want marked property and it will significantly reduce the risk of items being stolen. Tag your keys with your phone number and a friend’s address. We find many keys after the event and marking them means we can contact you.

Leave your tent untidy - don’t make it easy for thieves to grab a bag with everything in it. When asleep, hide your money, etc carefully and don’t put everything together. Too much drink can make you sleep heavily and you may not hear somebody entering your tent.

If you see anybody acting suspiciously anywhere in the festival site please alert a Steward or the Police. You can also alert Crimestoppers who will be based at the festival. If you think you’ve had an item stolen, please go to the Welfare Tent as it may have been handed in before reporting to the Police.

IMPORTANT MOBILE PHONE INFORMATION
Protect your phone now, key in *#06# and your IMEI will be displayed, make a note of this number so that if you lose your phone or it if is stolen you can contact your service provider to have the phone immobilised.

EMERGENCY SERVICES There is a 24-hour medical centre and other first aid points with fully qualified doctors, nurses, ambulances and St John’s staff. Please familiarise yourself with their location. There are also trained welfare staffs, to help with personal problems, which are available 24 hours and situated in the Welfare Tent. The Samaritans are also on hand to offer assistance.

Full emergency services include the Police, Ambulance and Fire Services. If you need any assistance DO NOT call 999, as you will unnecessarily tie up services from a nearby town. There are posters around the festival site with on-site emergency numbers. Programme them into your mobile phone on arrival. There are an ample number of Stewards and Security on site who can be alerted to call upon emergency services or assist as necessary. We have a full chemist on site however, please be aware that prescription drugs will not be available.

ILLEGAL SUBSTANCES It is a condition of entry on our licence that you allow yourself and your belongings to be searched by the Police or Security. They will carry out random searches when you are entering the festival campsite and arena. Do not attempt to bring in illegal substances as you stand a very real chance of being caught.

We do not condone the use of drugs but please remember that unfamiliar surroundings and large crowds are not the place to experiment with drugs or alcohol. If you see somebody who appears to be having a bad time, please alert a Steward who will seek help. Do not assume that they need water. We have trained drug advisors on site who will help, as well as full medical facilities. Further information can be obtained from the 24 hour National Drugs Helpline on 0800 77 66 00 or visit www.talktofrank.com. Need advice on alcohol? Call 0800 917 8282 or visit the Drink Aware website

GETTING INTIMATE Meeting new and exciting people goes hand in hand at V Festival, but remember you can’t tell just by looking at somebody what they are really like or if they have a sexually transmitted disease. Don’t put yourself in a situation where you are not in full control. If you do feel the time, place and person is right, then always let your friends know where you are going and with whom and always use a condom. Visit the Welfare Tent, Campsite Control, First Aid, Police Station or alert a Steward if you are at all concerned. For more information on sexual health and advice visit www.playingsafely.co.uk.