Most questions can be answered in the ‘General Information’ section in this website. Questions will be updated so please return should you have further queries.
CAMPING
If I have purchased camping tickets can I leave the festival site and return? Yes you can and if your circumstances have changed and you have booked a hotel you are welcome to leave each evening and return during the day.
Can I camp in any official campsite? At Weston Park you can, at Hylands Park if you have booked red campsite then that is where you will camp and in yellow campsite if that is where you have booked. It is not possible to switch campsites, as one is not operated by V Festival.
I have received an injury/become pregnant since booking my tickets, can I now use the disabled facilities? Not unless you have become a registered disabled person.
What size camping pitches are at V? There is no specific size unless you are in a campervan.
What size tent can I bring? Any size are fine, but if you are bringing a very large tent please ensure there are a good number of people staying in it to allow enough room for all tents.
Are gazebos allowed in the campsites? We’re sorry but no they are not permitted.
Can I rent a tent from V? No. if you have booked a camping pitch then you need to bring your own camping gear.
Can I take a BBQ? You can take the small portable BBQ trays into red campsite at Hylands Park but not yellow campsite. Yellow campsite is owned and operated by and independent campsite organiser whose rules vary from our own. You can take small portable BBQ trays into the campsites at Weston Park.
Can I bring a camping stove to V? Yes but only the small gas camping stoves, strictly no petrol fuelled cookers. We strongly advise you to just bring the small portable BBQ’s though. This is applicable to Weston Park campsites and both red and yellow campsites at Hylands Park.
CAMPERVANS
Can I upgrade to a campervan pitch? If there are campervan pitches available to purchase then yes, you can call See Tickets on 0844 888 9991, you must already have weekend camping tickets to qualify for a campervan pitch and bring your own campervan.
What type of vehicle can I take into the campervan site? You can bring a campervan, caravan or a trailer tent only.
What size are the campervan pitches? Each pitch is approx 6m x 6m, if you think your vehicle will exceed this then you will need to purchase more pitches.
What type of tickets do I need to be able to buy a campervan pitch? You will need a weekend camping ticket for each of the people staying in the campervan pitch. We permit a maximum of 4 persons per vehicle and no tents are permitted within the pitch.
Can I bring a generator to fit to my campervan? Generators are only permitted in the campervan area. Any generator must comply with the following safety measures; the generator must be suitably earthed. The generator must be positioned such that any exhaust fumes disperse readily and do not impinge on any sleeping area. The generator must be positioned away from any combustible materials. Any spare fuel must be kept in suitable containers, readily identifiable as such, and secured away from any ignition sources. The generator must be switched off and allowed to cool down prior to refuelling. Ensure there are no naked flames or other ignition sources in the area whilst refuelling. The Fire Service in conjunction with our own Health and Safety Managers will be making regular checks of the areas to ensure compliance. Those not complying risk being ejected from the festival site.
TICKETS
I think I may have booked tickets from a scam website, can V help? We can only advise you to contact your credit card company and ask for their help in trying to get your money back. We advise you to only book via the official outlets detailed on www.vfestival.com tickets section. You can also report anybody you suspect of internet fraud to Action Fraud on 0300 123 2040.
I have an enquiry regarding my tickets, who do I speak to? You need to contact the ticket agency where you made your booking, a full list can be found on the ticketing section and we advise you to make a note of the ticket agent you are purchasing tickets off at the time of purchasing.
When will my tickets be delivered? They will not be delivered until a couple of weeks before V Festival. If you have any concerns regarding delivery you need to contact your ticket agent.
I have lost my ticket/wristband, what can I do? Unfortunately tickets and wristbands cannot be replaced under any circumstances.
I have received a wristband for camping at Hylands Park but no ticket, is this correct? Yes, in 2009 we replaced the paper ticket with a bar coded wristband.
TRADING AND WORKING AT V
How do I go about getting press accreditation? Contact press @ vfestival.com
I would like to bring my trade/food stall to V Festival, what do I do? See V Info on the menu and click onto ‘Trading at V’
CHILDREN
Can I bring children to V? . Children under 5 are not permitted to attend. We do not have child care/minding facilities at V Festival. Persons aged 16 and under by law must now be accompanied by an adult over the age of 18. Children over 5 will require a full ticket.
I am 16 years old, can I come to V alone? yes, If you are 16 that's all good, we would recommend attending with a bunch of your mates all 16 and over. If you are under 16 you must be accompanied by an adult of 18 or over.
TRAVEL
I booked a coach and festival ticket package from one of the official outlets, may I now traven by my own means? No, the idea of offering festival ticket and coach travel is to encourage more people to travel by coach making less of an impact on the local roads and being more environmentally friendly. Tickets will only be given out on the coach or when you are disembarking at the festival.
I’m getting dropped off at V, where can we park? Visit 'V Info' section of this website.
It doesn’t show the travel information I require on your ‘V Info’ section, what should I do? Use the Internet as you normally would for coach, rail, and air travel. We do not hold travel information other than what is displayed on this website.
GENERAL INFORMATION
Can I charge my mobile at V? There are a number of Virgin Media recharge points inside and outside of the V Festival arena, you can also purchase a locker in advance from www.lockerhouse.co.uk each locker has a 12 volt power point that you can use a car mobile phone charger in.
How can I find out what the V partners are doing at V? Click on the ‘V Attractions’ page of the website
What drinks can I bring into V? You can bring water and soft drinks (no alcohol) into the arena. It must be in collapsible plastic, foil or cardboard containers of not more than 1 litre in size. You can bring alcoholic and soft drinks onto the campsites however, there is a strict NO GLASS policy and any glass discovered will be confiscated. There are also standpipes that contain FREE drinking water in the campsites and the arena, please bring a plastic container that you can refill. If you are taking the container into the arena it must be no more than 1 litre in size. You can also purchase water at most catering units throughout the site. If you need to take in more than 1 litre, due to health problems please alert a Steward who will contact their supervisor.
Will the band stage times be made available prior to V? No they will be available with the V Festival programme, they come in the form of a lanyard to hang around your neck for ease during the weekend.
Is there anything to do once the bands have finished? There is an overnight area at both Hylands and Weston Parks. There will be other entertainment such as films, fun fair, and markets in these areas for the night owls amongst you.
Why do my favorite artists clash on different stages? Because there are 4 stages and all positions have to be filled, there will always be clashes and this cannot be helped.
Can I smoke at V? The same regulations apply at V Festival as the rest of the country, you can smoke in the open air but not indoors, look out for the ‘no smoking’ signs. Don’t light up in non-smoking areas, as you may be liable to pay a fine.
